OXFORD UNIVERSITY PRESS

Commercial Policy: Information and Notices (Products)

・Click here for the Commercial Policy for Oxford Phonics Workshop
・Click here for the Commercial Policy for Oxford Phonics Workshop 2
・Click here for the Commercial Policy for Oxford Day 2017

 

 

 


Business Operator  Oxford University Press
Superintendent of Sales Kiyokazu Nakamura, Managing Director
Address 3F Sotetsu Tamachi Bldg.
4-17-5 Shiba, Minato-ku, Tokyo 108-8386
Contact
Email
shop@oupjapan.com
TEL
03-6453-7785 (9:30~17:00)
Holidays
Saturdays, Sundays, national holidays, Obon holidays, year-end and New Year holidays and our anniversary of foundation (November 1st). Irregular holidays will be announced on our website.
List Price As indicated on each product detail page.
Other Fee Required
Shipping fee
300JPY including tax per shipment.
For purchases over 10,000JPY excluding tax, or purchases of digital products or services, there is no shipping fee.
Shipping Method Your order will be shipped by parcel delivery service. For the purchase of digital products or services, necessary information for using the items ordered will be sent by email.
Payment Method  Credit Card (VISA, MasterCard, JCB or American Express)
Settlement Timing As your order is completed.
Shipping Timing  If the item is in stock it will be shipped within 3 business days. Exceptional cases will be announced on our website or by email.
 
Exchange
Eligibility

If the product you received is incorrect or damaged, you can return or exchange it for the correct one when a replacement is available. Please note that when a replacement is not available, you may return the item, and we will issue a full refund for the price you paid for the item.
Please note that we are unable to exchange items for reasons other than described above.

Method

Please contact us at shop@oupjapan.com and inform us that you wish to exchange an item quoting your Order Number within 5 business days of delivery. We will provide instructions on the exchange process.
Please note we will not accept exchange if we don’t receive a request for return in advance.

Shipping fee
We will pay the shipping fee for returning and shipping the replacement.
Return
Eligibility

If the product you received is incorrect or damaged, and a replacement is not available, you can return it. We will issue a full refund for the price you paid for the item.
Please note that we are unable to accept returns for reasons other than described above.

Method

Please contact us at shop@oupjapan.com and inform us that you wish to return an item quoting your Order Number within 5 business days of delivery. We will provide instructions on the exchange process.
Please note we will not accept returns if we don’t receive a request for return in advance.

Refund
Eligibility
For returns, we will issue a full refund for the price you paid for the item.
Method
The refund process will start immediately after the item is received in our warehouse. The amount will be refunded to your credit card. Refund timing may vary depending on the credit card company.
Outage of Services Our services may be interrupted from time to time to carry out maintenance work. We will post scheduled outages in advance.
There may be unexpected outages due to failure of equipment, software or programs. We apologize in advance for any inconvenience this may cause. We will work to resolve the issue and explain causes as soon as our system is restored.
Other Orders through this website (www.oupjapan.co.jp) are only delivered within Japan.