| Business Operator |
Oxford University Press |
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| Superintendent of Sales |
Kiyokazu Nakamura, Managing Director |
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| Address |
3F Sotetsu Tamachi Bldg.
4-17-5 Shiba, Minato-ku, Tokyo 108-8386 |
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| Contact |
- Email
- shop@oupjapan.com
- Tel
- 03-5444-5454 （10:30～17:00）
- Holidays
- Saturdays, Sundays, national holidays, Obon holidays, year-end and New Year holidays and our anniversary of foundation (November 1st). Irregular holidays will be announced on our website.
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| List Price |
As indicated on each product detail page. |
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| Other Fee Required |
- Shipping fee
- 400JPY including tax per shipment.
For purchases over 10,000JPY excluding tax, or purchases of digital products or services, there is no shipping fee.
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| Shipping Method |
Your order will be shipped by parcel delivery service. For the purchase of digital products or services, necessary information for using the items ordered will be sent by email. |
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| Payment Method |
Credit Card (VISA, MasterCard, JCB or American Express) |
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| Settlement Timing |
As your order is completed. |
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| Shipping Timing |
If the item is in stock it will be shipped within 3 business days. Exceptional cases will be announced on our website or by email.
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| Cancellation |
It is not possible to cancel orders once they are made. If following receipt of the goods you wish to return or exchange them, please see the relevant sections below. |
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| Exchange |
- Eligibility
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If the product you received is incorrect or damaged, you can return or exchange it for the correct one when a replacement is available. Please note that when a replacement is not available, you may return the item, and we will issue a full refund for the price you paid for the item.
Please note that we are unable to exchange items for reasons other than described above.
- Method
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Please contact us at shop@oupjapan.com and inform us that you wish to exchange an item quoting your Order Number within 5 business days of delivery. We will provide instructions on the exchange process.
Please note we will not accept exchange if we don’t receive a request for return in advance.
- Shipping fee
- We will pay the shipping fee for returning and shipping the replacement.
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| Return |
- Eligibility
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If the product you received is incorrect or damaged, and a replacement is not available, you can return it. We will issue a full refund for the price you paid for the item.
Please note that we are unable to accept returns for reasons other than described above.
- Method
-
Please contact us at shop@oupjapan.com and inform us that you wish to return an item quoting your Order Number within 5 business days of delivery. We will provide instructions on the exchange process.
Please note we will not accept returns if we don’t receive a request for return in advance.
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| Refund |
- Eligibility
- For returns, we will issue a full refund for the price you paid for the item.
- Method
- The refund process will start immediately after the item is received in our warehouse. The amount will be refunded to your credit card. Refund timing may vary depending on the credit card company.
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| Outage of Services |
Our services may be interrupted from time to time to carry out maintenance work. We will post scheduled outages in advance.
There may be unexpected outages due to failure of equipment, software or programs. We apologize in advance for any inconvenience this may cause. We will work to resolve the issue and explain causes as soon as our system is restored. |
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| Other |
Orders through this website (www.oupjapan.co.jp) are only delivered within Japan. |
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