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Frequently Asked Questions:Shipping & Delivery

Shipping & Delivery

How long does it take for my order to arrive?

Orders are typically shipped within 3 business days following order confirmation. Please note that we do not accommodate requests for specific shipping or arrival dates. Orders are dispatched via courier service.

For digital products, the access code will be sent in the order confirmation email immediately upon purchase.

If you haven't received your order after 7 business days after receiving your order confirmation email, please contact us at shop@oupjapan.com.

How much will postage cost?

400JPY including tax per shipment.

Shipping is free for purchases over 10,000JPY excluding tax, or purchases of digital products or services.

How will my order be delivered?

Your order will be shipped by parcel delivery service. For digital products or services, you will receive an email with the necessary information for using the items ordered.

Do you offer unattended delivery?

We do not offer unattended delivery because our delivery service provider does not support this service. Please note that unattended delivery will not be made even if it is specified by the customer in the shipping address field.

Do you deliver to my country?

We deliver within Japan only. We do not offer international delivery.