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Frequently Asked Questions:Ordering


How can I order?

OUP Japan has thousands of titles at any one time. There are a variety of ways you can order titles from us.

Individual Customers

Buy directly from our Online Shop.

Bookstores and distributors

Please send us your order by e-mail to order.japan@oup.com. Please be sure to include the ISBN, product name, volume number, and number line.

How can I purchase items not sold on this website?
ELT(English Language Teaching) / EDUK(UK Textbooks and Children’s Books) / Academic, Professional and General

Please order through your usual bookstores.

You can find a bookseller in your area on How to Buy.


Please visit Journals website.

Online References

Please visit the Online Products and Publishing website.

What are my payment options?

Customers can order online using credit card.

Which credit cards are accepted?

Currently we accept VISA, MasterCard, American Express and JCB cards.

Will I get a receipt?

After you have completed your online purchase, you can download and print your receipt on the My Account page. Please note that you can download the receipt only once.

How much will I pay for delivery?

JPY 400 including tax per shipment. Shipping is free for purchases over JPY 10,000 excluding tax, or purchases of digital products.
We do not deliver overseas.

How will you acknowledge my order?

After you have completed your purchase, you will receive an email confirming your order.

When will my credit card be charged?

You credit card will be charged at the time your order is completed.

Can I change or cancel my order?

The shipping process begins immediately after you receive order confirmation. Please note that we cannot change or cancel your order.

What products can I buy online?

You can purchase thousands of products from our website, including Oxford Reading Tree, Oxford Reading Club and Academic and General Interest books.
To find items that are available for purchase on our site, please use the advanced search and select ‘Only items available for purchase on this website’.


For journal subscriptions and other online products, please visit the websites below:

How can I order ebooks and online products?

Ebooks are available from many ebook retailers and institutional ebook suppliers, and are not directly sold by OUP. For an up-to-date list of ebook suppliers, visit http://www.oup.com/uk/academic/ebooks (updated by OUP UK).

Online products:
You can buy personal subscriptions to many of our online products on this site, although please note that at the moment, these orders use a different shopping basket. Unfortunately this means that you will not be able to take advantage of any address information you may have stored in My Account, or view orders for online products in your account area. We hope to improve this process soon, and we apologize for any inconvenience. Institutional subscriptions to online products are not available for purchase through this website - please see the individual product pages for details of how to order, or visit Online Products and Publishing

How can I tell whether a product is available?

If the title you wish to order is currently available at our warehouse, you will see a shopping basket icon on the catalogue page for that title.

Can I order products that are not currently available?

No, you are unable to order products that are not currently available. You won’t see a shopping cart on the catalogue page for that title.

If an item is not available, it could be because, we may be waiting for more stock to arrive to our warehouse or the item may not yet be published. Please visit our website at a later date to check availability, or contact a bookstore in your area as they may have stock or can place an order form a distributor for you.

I am a trade customer. Am I entitled to a trade discount?

Bookstores and distributors are kindly requested to contacts us by email to place orders and enquire about trade discounts.

I am a School or Institution customer. How do I order on my School account?

We are unable to accept orders through the website from institutions wishing to order on credit, and/or at bulk discount. Please contact your usual bookstore to place an order.

What are the terms and conditions of sale?

Please see our terms and conditions of sale based on the Specified Commercial Transaction Act