When people think of conflict, they often think of fights, wars, arguments, hot tempers, and hurtful consequences. Conflict Resolution for the Helping Professions provides helping professionals with the theory, strategies, and skills they need to deal with conflict in a manner that is respectful, collaborative, and constructive. This text illustrates how helping professionals can incorporate evidence-based models of conflict resolution to work more effectively and enjoyably with clients, coworkers, supervisors, and others. Practitioners will learn how to respond effectively when others use power, positions, and competition. Whereas many conflict resolution texts focus on one method or approach to practice, this textbook provides practitioners with various models that they can incorporate in their roles as negotiators, counselors, mediators, facilitators, advocates, and peacebuilders. Special features of this book include: * Case illustrations that connect theory to practice in fields suc
PREFACE
ACKNOWLEDGMENTS
ABOUT THE AUTHOR
ABOUT THE COVER
Module I: Foundations of Conflict Resolution, Peace, and Restorative Justice
Chapter 1: The Mindful Practitioner
Chapter 2: The Theoretical Bases of Conflict Resolution
Chapter 3: Restorative Justice
Module II: Negotiation
Chapter 4: Power-Based Negotiation
Chapter 5: Rights-Based Negotiation
Chapter 6: Interest-Based Negotiation
Module III: Mediation
Chapter 7: Transformative Mediation
Chapter 8: Family Mediation and a Therapeutic Approach
Module IV: Additional Methods of Conflict Resolution
Chapter 9: Group Facilitation
Chapter 10: Advocacy
Appendices
Glossary
References
Index
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