■Before you join the webinar

Please ensure you have a computer, audio speakers and/or working headset and a good quality connection to the internet before attempting to join.

We would recommend that you test your device and network in advance of the webinar by clicking on the below link (not required for mobile/tablet users). The test will run automatically when you click "Run Diagnostic Test":

https://arcps.adobeconnect.com/common/help/ja/support/meeting_test.htm

Check audio by clicking "Configure Audio"(step 1 and 2 only).

■Mobile/tablet users

Please install the Adobe Connect application onto your device before attempting to access the webinar. Please search for ‘Adobe Connect’ in your app store (e.g. iOS App Store or Google Play), and load the free application onto your device.

More help can be found here:
http://www.adobe.com/uk/products/adobeconnect/mobile-meetings.html

■Joining the webinar

The 'join' button for the webinar will not become active until 30 minutes before each webinar, therefore, you will not be able to log in until the day of the webinar.

If you try to log in before the day of the webinar, you may receive an Adobe error message on the login page.

Each email address can only be used to log into one device at a time, therefore, please keep your login details confidential

■Audio

To listen to the webinar, please ensure that you have a suitable headset or speakers.

Headsets must be plugged in before you enter the webinar room.

Please ensure that your audio is switched on and the volume at a suitable level.

■Email Notifications

When registering for a webinar, you will receive the following emails:
・Registration confirmation email with iCal - immediately after registration
・Invitation email - one day before the webinar, this contains the joining link to access the webinar room
・Follow-Up email - up to five working days after the webinar

After the webinar, we’ll send attendees:
・A personalised professional development certificate
・Presentation materials
・A coupon code for 20% off selected Oxford Reading Tree titles on our online store
・An online feedback survey