ISBN : 9780190323462
Professional and Therapeutic Communication, second edition, provides students with a comprehensive understanding of communication as they enter complex and diverse multidisciplinary healthcare environments. It guides students through concepts fundamental to both the professional and therapeutic elements of the caring relationship and all aspects of interpersonal interaction that are essential to safe, high-quality healthcare. The book is updated with rich pedagogical features to support student learning and includes additional content focusing on the important use of 'self' in communication, extending into concepts of reflection and practice. It promotes skills development throughout with an emphasis on providing content for healthcare students from all health disciplines so they can effectively communicate with patients, clients and consumers in contemporary healthcare contexts.
Part 1: Communicating Professionally and Therapeutically
Chapter 1: An Introduction to Professional and Therapeutic Communication
Chapter 2: Principles and Practices in Communication
Chapter 3: Communication and Self
Chapter 4: Reflection and Clinical Supervision
Part 2: Professional and Therapeutic Communication in Context
Chapter 5: Interprofessional Communication
Chapter 6: Communicating in Culturally Diverse Contexts
Chapter 7: Communication within the Organisation
Chapter 8: Communication and the Community
Part 3: Ethical and Supportive Communication
Chapter 9: Safety and Quality in Clinical Communication
Chapter 10: Confidentiality, Privacy and Communication
Chapter 11: Advocacy and the Health Professional Role
Chapter 12: Managing Conflict
Part 4: Communication Literacy
Chapter 13: Communication and Health Literacy
Chapter 14: Academic Writing and Communication Skills
Chapter 15: Digital Communication