Expertise, Communication, and Organizing

ISBN : 9780198739234

Jeffrey W. Treem; Paul M. Leonardi
304 ページ
153 x 234 mm

Expertise is an intriguing construct. Though it is highly desired, it is commonly characterized by exclusivity or being something esoteric making it both seemingly difficult to acquire and understand. This opaqueness surrounding the nature of expertise in organizational contexts is coupled with greater demands for specialized work and employees' increased reliance on communication technologies to complete tasks - trends that further complicate the evaluation of workers' knowledge and abilities. This volume draws upon original works, from scholars of diverse backgrounds, to explore how recent changes in the structure of organizational life have altered the nature of expertise. Specifically, this book aims to challenge the perspective that organizational expertise exists to be recognized and utilized, and offers an alternative lens that views expertise as emergent and constituted in communication among organizing actors. Examining the intersection of communication and expertise, within and across different contexts of organizing, offers new insights into the discursive, material, and structural influences that contribute to an understanding of expertise. This book offers a comprehensive view of organizational expertise by presenting theoretical frameworks for the study of expertise, providing reviews of how the study of expertise has evolved, applying perspectives on expertise to different domains of organizational practice, and presenting new directions for the study of the intersection of expertise, communication, and organizing. The result is a treatment that considers expertise in diverse forms and across a variety of contexts of organizing, and in doing so provides valuable content to researchers from multiple disciplinary backgrounds.


1 Jeffrey W. Treem & Paul M. Leonardi: What is Expertise? Who is an Expert? Some Definitive Answers

Part 1: Frameworks for the Study of Expertise and Organizing
2 Timothy Kuhn & Jens Rennstam: Expertise as a Practical Accomplishment Among Objects and Values
3 Joshua B. Barbour, Paul Sommer, & Rebecca Gill: Technical, Arcane, Interpersonal, and Embodied Expertise
4 Harry Collins: Three Dimensions of Expertise

Part 2: Reviewing Dimensions of Expertise in Organizational Contexts
5 Wang Liao, Patrick MacDonald, and Y. Connie Yuan: The Impact of Communication Behaviors on Expertise Recognition in Intercultural Collaboration
6 David Merritt, Pei-Yao Hung, & Mark Ackerman: Expertise Finding
7 Kay Yoon, Naina Gupta, & Andrea B. Hollingshead: Judging the (In)Competence of Coworkers: Impression Formation and Early Work Experiences

Part 3: 3: Expertise as Communicated Within Professional Contexts
8 John Lammers, Natalie J. Lambert, Bryan Abendschein, Tobias Reynolds-Tylus, & Kira Varava: Expertise in Context: Interaction in the Doctors' Room of an Emergency Department
9 Patrice M. Buzzanell & Ziyu Long: Learning Expertise in Engineering Design Work: Creating Space for Experts to Make Mistakes
10 Mark Aakhus, Punit Dadlani, Ralph Gigliotti, Christine Goldthwaite, Allie Kosterich, Surabhi Sahay: Communication Expertise as Organizational Practice: Competing Ideas About Communication in the Market for Solutions

Part 4: New Directions for the Study of Expertise, Communication, and Organizing
11 Jeffrey W. Treem & William C. Barley: Explaining the (De)Valuation of Process Experts in Contemporary Organizations
12 Bart van den Hooff & Julia Kotlarsky: Managing Dispersed and Dynamic Expertise in Fluid Organizational Forms
13 Janet Fulk: Conceptualizing Multilevel Expertise


Dr. Jeffrey W. Treem is an Assistant Professor of Communication Studies in the Moody College of Communication at The University of Texas at Austin. His program of research explores the relationship between communication practices and social perceptions of expertise, primarily in organizational contexts. Specifically, his studies examine how communication technologies facilitate recurrent, interactive practices that affect attributions of knowledge individuals make regarding coworkers, and the perceived value of organizational work. Dr. Treem's work appears in publications such as Journal of Communication, Communication Monographs, Journal of Applied Communication Research, and Communication Yearbook. ; Paul Leonardi (Ph.D., Stanford University) is the Duca Family Professor of Technology Management at the University of California, Santa Barbara. He is also the Investment Group of Santa Barbara Founding Director of the Master of Technology Management Program. Leonardi's research focuses on how companies can design their organizational networks and implement new technologies to more effectively create and share knowledge. He is particularly interested in how data intensive technologies, such as simulation and social media tools, enable new ways to access, store, and share information; how the new sources of information these technologies provide can change work routines and communication partners; and how shifts in employees' work and communication alter the nature of an organization's expertise.