OXFORD UNIVERSITY PRESS

Client Science: Advice for Lawyers on Counseling Clients Through Bad News and Other Legal Realities

ISBN : 9780199891900

参考価格(税込): 
¥6,919
著者: 
Marjorie Corman Aaron
関連カテゴリー
ページ
288 ページ
フォーマット
Paperback
サイズ
150 x 209 mm
刊行日
2012年05月
メール送信
印刷

For most lawyers, effective client counseling is neither intuitive nor easy. Lawyers tend to avoid or delay communicating bad news out of a fear of client backlash, or because they feel torn between the obligation to clearly inform clients about weaknesses in legal positions and fear of damaging the client relationship. There is a perception that honest advice from a lawyer can make a client doubt the allegiance and zeal brought to a particular legal matter. Client Science helps lawyers to effectively communicate with their clients, particularly when delivering bad news or other legal realities. Author, Marjorie Corman Aaron, explains the applicable social sciences and translates insights from these fields into plain language to help improve a lawyer's ordering, timing, phrasing, and type of explanation, as well as style adjustments for the lawyer's voice, gesture, and body position. Ultimately, she demonstrates how the proverbial well-informed client-meaning a client who fully understands and appreciates the lawyer's information and advice-can also be a satisfied client who trusts the lawyer's competence and loyalty.

目次: 

CONTENTS
ACKNOWLEDGMENTS
PREFACE
INTRODUCTION
CHAPTER 1: BAD NEWS AND THE FULLY INFORMED CLIENT
CHAPTER 2: TRANSLATING THE TERRAIN
CHAPTER 3: MEANING TRUTHS
CHAPTER 4: EMOTIONAL EFFECTS AND AFFECTING EMOTIONS
CHAPTER 5: PREDICTABLE AND POTENT PSYCHOLOGY
HOW TO SAY IT, AND WHY
CHAPTER 6: CHOICES IN VOICE
CHAPTER 7: CHOREOGRAPHY OF COUNSEL
CHAPTER 8: A GESTURE TO CLARITY
CHAPTER 9: CHANNEL NAVIGATION NOTES
FINAL THOUGHTS
INDEX

著者について: 

Marjorie Corman Aaron is Professor of Practice and Director, Center for Practice at the University of Cincinnati College of Law, where she teaches courses in negotiations, client counseling, mediation, and decision analysis. She is also an active mediator, arbitrator, and trainer in negotiation and dispute resolution in Cincinnati, Ohio, and previously served on the Ohio Commission on Dispute Resolution and Conflict Management, the Ethics Commission of the CPR Institute for Dispute Resolution, and the Publications Committee of the ABA Section on Dispute Resolution. Until July, 1998, Marjorie Aaron was the Executive Director of the Program on Negotiation (PON) at Harvard Law School, where she was also a lecturer teaching negotiation. Prior to joining PON, Ms. Aaron was a Vice President at Endispute (now known as JAMS-ADR), and a panel mediator for the Middlesex Multi-Door Courthouse.

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