ISBN : 9780190698942
For many decades, the conventional wisdom was that emotion has no place in the work world, and the ideal leader is one who approaches problems rationally and unemotionally. However, the reality is that emotion is inevitable when a group of people come together for an extended period of time to work on challenging tasks, and if used effectively, a leader's moods and emotions can be a plus rather than a minus. This book describes how 25 outstanding leaders used emotional intelligence to deal with critical challenges and opportunities. Featuring commentary from the leaders themselves describing how they handled each situation, it helps managers better understand not just what emotional intelligence is, or how to measure it, or how it is linked to bottom-line results: it also shows how real leaders used their emotional intelligence to deal with real situations. The book distills the leaders' experiences into nine strategies that can help any leader or potential leader to be more effective. Each chapter concludes with activities that help readers to apply immediately each of those strategies.
Nine Strategies of Emotionally Intelligent Leaders
1. Focus on Feeling
2. Let People Know How You Feel
3. What Is Your Impact on Others?
4. What Is It Like for Others?
5. What Are those Feelings Telling Us?
6. Change Perspective
7. Respect those Boundaries
8. Enlist the Help of Others
9. Become an Emotional Coach
10. Emotional Virtuosity: Using Several Strategies Together
11. Creating a Social Context that Supports Use of the EI Strategies
12. Taking Charge
Appendix A. Leaders Who Participated in the Research and Their Job Titles
Appendix B. The Research Method
Appendix C. Links between the Basic Emotional Intelligence Abilities and the Nine Strategies