Professional and Therapeutic Communication (2nd edition)

ISBN : 9780190323462

Melanie Birks; Jenny Davis; Ysanne Chapman
384 Pages
191 x 245 mm
Pub date
Jun 2020
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Professional and Therapeutic Communication, second edition, provides students with a comprehensive understanding of communication as they enter complex and diverse multidisciplinary healthcare environments. It guides students through concepts fundamental to both the professional and therapeutic elements of the caring relationship and all aspects of interpersonal interaction that are essential to safe, high-quality healthcare. The book is updated with rich pedagogical features to support student learning and includes additional content focusing on the important use of 'self' in communication, extending into concepts of reflection and practice. It promotes skills development throughout with an emphasis on providing content for healthcare students from all health disciplines so they can effectively communicate with patients, clients and consumers in contemporary healthcare contexts.


Part 1: Communicating Professionally and Therapeutically
Chapter 1: An Introduction to Professional and Therapeutic Communication
Chapter 2: Principles and Practices in Communication
Chapter 3: Communication and Self
Chapter 4: Reflection and Clinical Supervision
Part 2: Professional and Therapeutic Communication in Context
Chapter 5: Interprofessional Communication
Chapter 6: Communicating in Culturally Diverse Contexts
Chapter 7: Communication within the Organisation
Chapter 8: Communication and the Community
Part 3: Ethical and Supportive Communication
Chapter 9: Safety and Quality in Clinical Communication
Chapter 10: Confidentiality, Privacy and Communication
Chapter 11: Advocacy and the Health Professional Role
Chapter 12: Managing Conflict
Part 4: Communication Literacy
Chapter 13: Communication and Health Literacy
Chapter 14: Academic Writing and Communication Skills
Chapter 15: Digital Communication

About the author: 

Professor Melanie Birks is an experienced academic with an extensive track record in research and publication, having authored numerous peer-reviewed journal articles as well as textbooks and book chapters. Her career in academia has more than 25 years. Professor Birks currently occupies the position of Professor and Head of Nursing and Midwifery at James Cook University, Australia. She is passionate about learning and teaching, and believes that quality education can be a life-changing experience. Her research interests are in the areas of accessibility, innovation, relevance and quality in health professional education.; Dr Jenny Davis is a nurse, midwife and health information manager with extensive experience in the Australian health and higher education sectors as clinician, manager, educator and researcher. Jenny is currently a senior lecturer at La Trobe University in Melbourne, Australia. Jenny has a big-picture perspective and is passionate about system and clinical practice improvement through contemporary education, strategic knowledge management and translational research. Jennys research interests include health workforce education, practice and sustainability; information/knowledge management; and research ethics.; Ysanne B Chapman is a retired Professor of Nursing and has been in the profession for over fifty years. While she is retired, enjoying the wonders and freedom of beachside living in Victoria, she is still active in professional work, as she continues to write for publication, researches with colleagues, teaches and facilitates higher-degree students. Ysanne believes that effective communication is central to compassionate and efficient healthcare.

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