Cross-Cultural Management Revisited: A Qualitative Approach

ISBN : 9780198857471

Philippe d'Iribarne; Sylvie Chevrier; Alain Henry; Jean-Pierre Segal; Genevieve Treguer-Felten
368 Pages
153 x 234 mm
Pub date
Feb 2020
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Drawing on thirty years of empirical research, this book reveals the diversity of managerial practices that may be observed throughout the world, even in places where companies are using management methods that appear identical. Using data from over fifty countries, it presents a new theoretical approach to cultural diversity whereby culture is considered a filter through which people understand reality and give it meaning. This interpretative perspective reminds us that interactions within organizational contexts are primarily social, and thus conceived differently from one culture to another. This is fundamental to our understanding of the challenges of globalization and the powerful forces that foster the international homogenization of management practices.

Leadership, decision-making, customer relations, ethics and corporate social responsibility, and interpersonal and corporate communication are just some aspects of management underpinned and influenced by cultural variation. In response to this intellectual and practical challenge this book provides methodological guidelines to enable researchers and practitioners to engage in an alternative approach to cross-cultural management.


Introduction: The Need for a New Approach to Culture in Organizations

Part I: Universal Management Utopia

1 The Cultural Roots of American Management

2 American Management Put to the Test

3 Theorising National Cultures

Part II: Management Fundamentals and Culture

4 Leadership

5 Procedures and Control

6 Decision Making

7 Industrial Relations

8 Customer Relations

9 Ethics and Corporate Social Responsibility

Part III: Rethinking Intercultural Relations

10 Interpersonal Communication

11 Corporate Communication

12 Intercultural Team Challenges

Part IV: For a Productive Use of the Interpretative Approach

13 A Company Odyssey in the South

14 Transferring Management Practices

15 Efficient Multicultural Teams

16 Guidelines for Deciphering Cultures

Conclusion: Making the Most of Culture Understanding

About the author: 

Philippe d'Iribarne is Managing Director of Gestion et Societe (National Cultures & Organisations, www.cerebe.org) at the National Center for Scientific Research (CNRS) in Paris. ; Jean-Pierre Segal was a member of the National Center for Scientific Research (CNRS) unit Dauphine Recherche Management (DRM) before retiring in November 2018, and remains a supervisor of PhD theses at Paris Dauphine University. ; Sylvie Chevrier teaches at University Paris-Est Marne-la-Vallee and is a former deputy director of the research centre in management of Paris-Est University (IRG). ; Alain Henry was previously Director of Research at the French Development Agency (AFD), and is currently a member of the research group National Cultures & Organisations (Gestion et Societe). ; Genevieve Treguer-Felten teaches in Master of Intercultural Management at Paris Dauphine University.

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