Physician Communication: Connecting with Patients, Peers, and the Public

ISBN : 9780190882440

Terry L. Schraeder
208 Pages
140 x 210 mm
Pub date
Sep 2019
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Communication skills determine how the world perceives us - and how we perceive the world. Communication is at the heart of who we are and all that we do. As a clinician, your communication impacts how you take care of patients, work with colleagues, teach trainees, and engage audiences and the public.
Communication encompasses all aspects of human skills, from listening and clearly articulating thoughts to an awareness of physical gestures, specific word choice, tone, and volume. Whether engaging with patients, peers, care teams, family members, residents, researchers, insurance agencies, management, or journalists, successful communication requires focusing on the importance of the relationship and the mission of each interaction. Today, due to the rise of digital technologies including electronic medical records, online forums, and video conferences, the content of information, the platform, and the audience are continuously changing and expanding for physicians. There is a great need in the physician community to learn how to facilitate the exchange of information, provide psychosocial support, partake in shared-decision making, translate complex information, and resolve controversies with sound science in a variety of settings.
Addressing physicians at every level of training and practice, Physician Communication: Connecting with Patients, Peers, and the Public will enable providers to examine, analyse, and improve their skills in the art and science of communication. Divided into four sections: Face-to-face Communications; Digital Communications;Public Speaking; and Traditional Media, this book will help physicians navigate various situations using different methods and modes of communication.


Chapter One: Face-to-Face Communication
Why We Should Care
Patient Satisfaction Surveys
Communication Training Programs
Physician Communications Concerns: What Physicians Fear
What do Patients Want? What do Physicians Want?
Shared Silence - Embrace the Pause
Specific Goals of Communicating with Patients
Learning from Other Communication Training
Learning from Other Professions
The Words We Use
Non-Verbal Communication: Our Body Language
Teaching Communication Skills to Our Trainees: Residents and Students
Further Reading
Chapter Two: Digital Communication
Social Media
Social Media and Mainstream Medical Media
An Expanding or Contracting Universe?
The Twitter World of Medicine
Physician to Patient Digital Communication
Risks of Social Media
Social Media and Medical Conferences
Physicians Reviews and Ratings on Social Media
Physician Social Networking Websites
Advice for Using Social Media
Electronic Medical Records
Email: Management, Etiquette and Professional Guidelines
Legal Issues
Time Management
Etiquette and Workflow
Common Questions
Exchanging Emails with Patients
Electronic Patient Portals and E-visits
A.M.A. Guidelines for Electronic Communications with Patients
Further Reading
Chapter Three: Public Speaking and Presentations
Analyze your Communication Style
How to Assess Your Public Speaking
Improve Your Voice (Your Instrument)
Four Common Mistakes in Presentations
Know Your Mission, Audience, Content and Yourself
Slide Presentations: PowerPoint and Others
Informal Audiences: Patients and the Public
Don't be Afraid to Ask the Audience Questions
Video Camera Skills
Further Reading
Chapter Four: Traditional Media
Traditional Media: The Impact on Patients and Physicians
Should you Talk to the Press?
Getting a Call from a Journalist
Caution when Talking to the Media
Television or Skype Interview (What to Wear and How to Say What you Want to Say)
Radio Interview
Press Conference - How to Handle a Room Full of Reporters
Writing your Own Articles
Writing an Op-Ed article
Becoming a Source
Chasm of Mistrust in Medical Journalism
Further Reading

About the author: 

Dr. Terry Schraeder is a medical internist, a clinical associate professor at the Warren Alpert Medical School of Brown University, and a medical journalist who has worked as the Graduate Medical Education Editor for the New England Journal of Medicine and contributed to the Boston Globe, WCVB-TV, ABC News, 60 Minutes, Good Morning America, WBUR-NPR, the Harvard Neiman Reports, Science Editor and other publications.

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