ISBN : 9780190672171
How do international organizations develop institutional memory from their failures? As this book argues, the learning infrastructure in these organizations often disincentivizes error reporting -- prompting elites to informally share knowledge via networks. Drawing on interviews and an experiment with 120 NATO elite officials, this book reveals the importance of institutional design in making or breaking a learning organization.
Abbreviations
Acknowledgements
Chapter 1: Lessons in Failure: Institutional Memory of Strategic Errors
Chapter 2: Tete a tete: The Informal Development of Institutional Memory
Chapter 3: Dilemmas in Design: Constraints on Sharing Knowledge of Errors
Chapter 4: See No Evil: Reflections on Errors in Afghanistan, Libya and Ukraine
Chapter 5: Hear No Evil: The Informal Processes of Sharing Knowledge of Errors
Chapter 6: Speak No Evil: The Sources that Spur Knowledge Sharing of Errors
Chapter 7: A Reactive Culture: Why the Informal Development of Memory Persists
Chapter 8: Conclusion: Toward Total Recall in Crisis Management
Appendix
Notes
Bibliography
Index
