ISBN : 9780190697068
Integrating cutting edge psychological insights on both macro and micro levels with prior knowledge of workplace dynamics and functioning, this book considers the impact of the major potential disruptors of the 21st century workplace-technology, globalization, and litigation-and provides tools to repair, restore, and manage workplace relationships.
Part One: Introduction; 1. On the Value of the Work Ethic; 2. A Relationship Primer for the Workplace; Part Two: Disruption and Dysfunction in the Workplace; 3. The Broken Contract; 4. Forces Disrupting Relationships at Work-Technology and Globalization; 5. Forces Disrupting Relationships at Work-Litigation; 6. The Culture of Risk, Diminished Loyalty and the Dangerous Insider; Part Three:Tools to Improve Relationships at Work; 7. Support a Person in Distress; 8. Assess Performance Honestly; 9. Know Your Blind Spots; 10. Use Technology Wisely; 11. Champion Emotional Resilience; Conclusion; 12. Business Is Still Personal; 13. Future Directions