The Oxford Handbook of Professional Service Firms

ISBN : 9780198799566

Laura Empson; Daniel Muzio; Joseph Broschak; Bob Hinings
560 Pages
171 x 246 mm
Pub date
Feb 2017
Oxford Handbooks
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Over the past three decades the Professional Service Firm (PSF) sector has emerged as one of the most rapidly growing, profitable, and significant in the global economy. In 2013 the accountancy, management consulting, legal, and architectural sectors alone generated revenues of US$ 1.6 trillion and employed 14 million people. PSFs play an important role in developing human capital, creating innovative business services, reshaping government institutions, establishing and interpreting the rules of financial markets, and setting legal, accounting and other professional standards. The study of PSFs can offer insights into the contemporary challenges facing organizations within the knowledge economy, and deepen understanding of more conventional organizations. Despite their significance, however, PSFs have until recently remained very much in the shadows of organizational and management research. The Oxford Handbook of Professional Service Firms marks the coming of age of PSF scholarship with a comprehensive and integrative exploration of current research and thinking on PSFs, featuring contributions from internationally renowned scholars in the fields of organizational and management studies. It is divided into three distinct sections - the professions, the firms, and the professionals that work within them - and covers subjects from governance and leadership to regulation, entrepreneurship, and diversity. Bringing together a broad range of empirical and theoretical perspectives, the Handbook offers many potentially important insights into the contemporary challenges of organizations in the knowledge economy and suggests new lines of inquiry that may shed further light on the activities and performance of PSFs and the professionals who work within them.


1 Laura Empson, Daniel Muzio, Joseph P. Broschak, and Bob Hinings: Introduction

Part 1: Professional Service Firms in Context
2 Roy Suddaby and Daniel Muzio: Theoretical Perspectives on the Professions
3 Sigrid Quack and Elke Schussler: Dynamics of Regulation of Professional Service Firms: National and Transnational Developments
4 Mehdi Boussebaa and Glenn Morgan: Internationalization of Professional Service Firms: Drivers, Forms and Outcomes
5 Ian Kirkpatrick and Mirko Noordegraaf: Organisations and Occupations: Towards Hybrid Professionalism in PSFs?
6 Ronit Dinovitzer, Hugh Gunz, and Sally Gunz: Professional Ethics: Origins, applications and developments
7 Andrew von Nordenflycht, Namrata Malhotra and Timothy Morris: Sources of Homogeneity and Heterogeneity across Professional Services

Part II: Professional Service Firms: Management and Organization
8 Laura Empson and Ann Langley: Leadership and Professionals: Multiple Manifestations of Influence in Professional Service Firms
9 Huseyin Leblebici and Peter D. Sherer: Governance in Professional Service Firms: From Structural and Cultural to Legal Normative Views
10 John Mawdsley and Deepak Somaya: Strategy and Strategic Alignment in Professional Service Firms
11 Michael Barrett and Bob Hinings: Service Innovation in Professional Service Firms: A Review and Future Research Directions
12 Markus Reihlen and Andreas Werr: Entrepreneurship and Professional Service Firms
13 William S. Harvey and Vincent-Wayne Mitchell: Marketing and reputation within professional service firms
14 Joseph P. Broschak: Client Relationships in Professional Service Firms
15 Mari Sako: Outsourcing and Offshoring of Professional Services

Part III: Professional Service Firms: Individuals And Interactions
16 Laurie Cohen: Interplay of Professional, Bureaucratic and Entrepreneurial Career Forms in PSF's
17 Heidi K. Gardner: Teamwork and Collaboration in Professional Service Firms: Evolution, Challenges, and Opportunities
18 Mats Alvesson, Dan Karreman and Kate Sullivan: Professional Service Firms and Identity
19 James Faulconbridge: Knowledge and Learning in Professional Service Firms
20 Hilary Sommerlad and Louise Ashley: Diversity and Inclusion in Professional Service Firms
21 Juani Swart, Nina Katrin Hansen, and Nicholas Kinnie: Strategic Human Resource Management and Performance Management in Professional Service Firms

About the author: 

Laura Empson is Professor in the Management of Professional Service Firms at Cass Business School, London, and Director of the Cass Centre for Professional Service Firms. Her current research focuses on leadership dynamics in PSFs and is funded by a major grant from the ESRC. Her previous ESRC-funded study was of changing forms of governance in PSFs. Her research into PSFs has also covered themes such as: mergers and acquisitions, professionalisation of management, organizational and individual identity, knowledge and diversity management. She is also an Independent Non-Executive of KPMG LLP. In 2013 she was selected to be the Financial Times Professor of the Week.; Joe Broschak is an Associate Professor in the Department of Management and Organizations and the Interim Executive Director of the McGuire Center for Entrepreneurship at the University of Arizona, Eller College of Management. He also holds a courtesy appointment in the School of Sociology. He has a Ph.D. in Management from the University of Texas at Austin. Joe's research revolves around two topics in organization theory. One is the structure of organizations and the other is the dynamics of markets. Joe's research has been published in a variety of management and sociology journals and he currently serves on the editorial boards of Administrative Science Quarterly and the Academy of Management Journal.; Bob Hinings has carried out research on professional organizations, health care organizations and the wine industry. He is a Fellow of the Royal Society of Canada, a Fellow of the U.S. Academy of Management and an Honorary Member of the European Group for Organizational Studies. He has received the Distinguished Scholar Award from the Organization and Management Theory Division of the U.S. Academy of Management and an Honorary Doctorate from the University of Montreal. He is a Research Fellow at the Judge School of Business, University of Cambridge.; Daniel Muzio is Professor of Professions and Organization at Newcastle University. Before joining Newcastle University in 2013, Daniel held a Chair in Leadership and Organization in Manchester Business School. Previously he held academic positions at the Univeristy of Leeds and Lancaster University where he completed his ESRC funded PhD (and Post Doc) in Management in 2004. Daniel holds a law degree and an MA in Organizational Analysis and Behaviour, both from Lancaster University. Daniel holds visiting positions at Manchester Business School and Cass Business School, City Univeristy in London. He has also been a visiting professor at Luiss Guido Carli in Rome and the International Institute for the Sociology of Law in Onati, Spain.His research focuses on professions and knowledge workers, their work, management and organization. This is informed by a number of theoretical perspectives including: institutional theory, labour process theory, and neo-weberian perspectives.

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